This Privacy Policy explains how TRADIBOT PTY LTD (ABN 86 699 141 592) collects, uses, discloses and protects personal information. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This policy applies to:
From customers: your name, business name, email, phone number, business profile details, and billing information (payment card details are handled by Stripe; we do not store full card numbers).
From callers: the details captured during a call, which may include your name, phone number, the location or nature of the job, and a transcript of what was said.
From website visitors: basic technical information such as your IP address, browser type and pages viewed, collected to operate and secure the site.
We collect information directly when you sign up, complete your business profile, or contact us. We collect caller information automatically when a call is forwarded to and answered by the assistant. We collect website information through standard server logs and essential cookies.
We use personal information to provide and operate the service, answer and transcribe calls, capture and deliver leads to the relevant business, process payments, provide support, keep the service secure, meet our legal obligations, and improve how the service works.
When the assistant answers a call on behalf of a business, the caller's details are captured so the business can follow up. In this context the business decides how it uses those details, and we act on the business's behalf to capture and deliver them. If you are a caller and wish to have your information corrected or removed, contact the business you called, or contact us and we will assist.
We do not sell personal information. We share it only with the service providers that help us run TradiBot, and only as needed to deliver the service. These include:
Some of these providers, or the infrastructure they run on, are located overseas, including in the United States. Where information is disclosed overseas we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles. We may also disclose information where required or authorised by law.
We take reasonable steps to protect personal information from misuse, loss and unauthorised access, including encryption in transit, access controls, and reputable infrastructure providers. No system is completely secure, but we work to keep your information safe and to respond promptly to any issues.
We keep personal information only for as long as needed to provide the service and to meet legal, accounting or reporting obligations. When it is no longer required, we take reasonable steps to delete or de-identify it.
You may request access to the personal information we hold about you and ask us to correct it if it is inaccurate or out of date. Contact us using the details below and we will respond within a reasonable time.
If you have a concern about how we handle personal information, contact us first and we will try to resolve it. If you are not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
We may update this policy from time to time. Material changes will be notified via email or the dashboard, and the "Last updated" date above will change. Continued use of the service after an update means you accept the revised policy.
TRADIBOT PTY LTD — ericmiao2012@gmail.com.